How to Handle a Dissatisfied Customer

Customer service Most everyone who has worked in customer service can relate to this photo; a dissatisfied client or customer has contacted you with the problems x,y, or z and you are now responsible for rectifying the situation. While it is true that some clients may feel very heated, shall we say, there is an approach that will be more likely to not only neutralize tension, but benefit your relationship with the client.

Click here to view my infographic on successfully handling these clients


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